Terms – Hotaki Training Academy London

DELEGATE TERMS & CONDITIONS

Hotaki Training Academy

1. Terms and Conditions for In Clinic Courses

1.1 About these terms and conditions 1.1 In these terms and conditions “we”, “our”, and “us” refer to Hotaki Training Academy and “you” and “your” refers to the delegate purchasing a Hotaki Training Academy training course.

2. General conditions of booking

2.1 Hotaki Training Academy reserves the right to decline admission to any of its training courses.

2.2 Hotaki Training Academy reserves the right to cancel or change planned training courses in terms of dates, locations, and course content. You will be notified in advance of any planning changes and an alternative date will be offered. We will not offer a refund if we need to change a date.

2.3 Irrespective of circumstances, Hotaki Training Academy accepts no liability for any loss of earnings or expenses incurred by you or any models should a course need to be cancelled or rearranged.

2.4 You must wear suitable clinic wear in the training academy at all times such as scrubs or a uniform and closed toe shoes. Denim and sportswear are not suitable to be worn. Long hair must be tied up, jewellery should be minimum and nails should be cut short.

2.5 You must bring ID with you such as passport or driving licence to your training course. You will not be permitted to train on the premises without it.

2.6 If you arrive more that 15 minutes late for the start time of your course you may not be permitted into the course. No refund will be given and you will forfeit you place on the course.

2.7 We aim to provide a wide range of models for your training and to cover a variety of treatments, in our efforts to make sure your training needs are met to the highest standard. However, as with any aesthetic clinic, treatment cancellations can occur and such treatments can only be carried out subject to model suitability on the day of the training; this is determined by the supervising practitioner. Our delegates are welcome to bring their own model on the day of training. Please inform a member of the team when booking your course to confirm your model’s suitability for the particular course. Please check the fee that will apply for the treatment required.

2.8 Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.

3. Paying for your training course

3.1 You may pay for your training course via bank transfer or card payment.

3.2 You may pay for your training course in one of two following ways:

3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent within 24 hours of payment being received in full.

3.2.2 Payment scheme – you are required to pay a 50% deposit for your course in order to secure your place on a course date. An order confirmation confirming your place will be sent within 24 hours of us receiving your deposit payment. We will then contact you to arrange your future payment dates for when additional payments can be taken by card payment over the phone (note we will allow a maximum of 1 payments for the balance).

3.3 Your course balance must be paid in full no later than 8 weeks prior to the course start date. It is the your responsibility to ensure that the balance is paid in full at least 8 weeks before the course date.  Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.

4. Cancelling your training course booking

We understand that sometimes plans change and you may need to change your arrangements. Should you wish to cancel your booking, the following terms and conditions apply.

4.1 Courses can be cancelled eight weeks in advance of a course. All cancellations must be made in written to drhotaki@hotaki-training.co.uk and will incur a 50% admin charge of the full price of the course. This is to cover the cost of finding models for the training day and staffing costs. Course booked within 6 weeks of the course date will not be refunded.

4.2 Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Hotaki Training Academy do not provide any cancellation insurance but recommend that you have your own insurance in place should a course be cancelled at last minute either by us or you.

4.3 Hotaki Training Academy does not issue refunds for Acts of God.

An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible.
This also includes weather-related issues such as snow, ice, floods etc.
If Hotaki Training Academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.
Hotaki Training Academy will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.

5. Amending your training course booking

5.1 Should you wish to amend your booking by changing your course date, the following terms and conditions apply:

5.1.1 All requests to change a course date must be made in writing to drhotaki@hotaki-training.co.uk and will incur an additional 25% admin charge of the full price of the course.

5.1.2 Hotaki Training Academy cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in Section 4 of this document (should this apply). This is at the discretion of Hotaki Training Academy.

5.1.3 We may not be able to offer you a new date and the original date will need to stay booked.

5.1.4 You are not able to transfer the course to another practitioner.

6. Insurance and regulation

6.1 Whilst learning on premises at Hotaki Training Academy you will be covered by our group insurance policy.

6.2 You are responsible for ensuring you can gain appropriate insurance cover to work in your own country you wish to practice in. Hotaki Training Academy does not offer refunds if you find you are not able to gain appropriate insurance, or an insurer declines or terminates you insurance.

6.3 You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practice in including but not limited to CQC, HIS, HIW.

7. Contacting Dermalyft Training Academy

7.1 You can contact Hotaki Training Academy in any one of the following ways:

7.1.1 By telephone on  +447411661001 (Text Only).

7.1.2 By post at First Floor, 69 Harley Street, London, U.K. W1G 8QW

7.1.3 By email at  drhotaki@hotaki-training.co.uk

8. Data Protection

8.1 In booking a training course with Hotaki Training Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by Dermalyft Group LTD.

8.2 Your details will not be transferred to any other third party without your written consent.

9. Complaints

9.1 Hotaki Training Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

9.2 Complaints about any aspect of Hotaki Training Academy should be made in writing by emailing drhotaki@hotaki-training.co.uk

9.3 Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

9.4 Hotaki Training Academy does not offer refunds for training courses undertaken.

10. OTHER IMPORTANT TERMS

10.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

10.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms

10.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

10.5 Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Hotaki Training Academy

First Floor, 69 Harley Street,
London, W1G 8QW

Dr N Hotaki

MODEL TERMS & CONDITIONS

Hotaki Training Academy

AGREED TERMS

Please read these terms carefully before you submit your order to us.

DEFINITIONS

“Applicable Laws” means (for so long as and to the extent that they apply to us) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law from time to time; Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK from time to time;

“Data Protection Legislation” the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party.

“Intellectual Property Rights” copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Order” means placing an appointment or booking or product purchase

“Contract” means your agreement with the Company

1. THESE TERMSAND OUR CONTRACT WITH YOU

What these terms cover. These are the terms and conditions on which we supply services to you. Our services in these terms and conditions mean or refer to the performance of one or more of the non-surgical cosmetic treatments listed in the Models section of our website, carried out by our skilled delegates. Such treatments include, but are not limited to Botox, dermal fillers, threads lifts, skin rejuvenations and others.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Our contract. These terms apply to the order placed by you and supply of services by us to you. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
Entire agreement. Our contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the contract.

These terms and our contract are made only in the English language.

Your copy. You should print a copy of these terms or save them to your computer for future reference.
How to contact us. You can contact us by texting us on +44 7411 661001 or by writing to us at ask@hotaki-training.co.uk or by post to First Floor, 69 Harley Street, London, UK. W1G 8QW.
How we may contact you. If we have to contact you we will do so by texting you, by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Accepting your order. Our acceptance of your order will take place, subject to these terms, when we email you to accept it, at which point a contract will come into existence between you and us. Our contract will relate only to those services confirmed in the order confirmation.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we have not been able to satisfy ourselves as to your suitability for the treatment you wish to attend.
We accept models from outside the UK. If you are an overseas customer (outside UK), please contact us to discuss your suitability and our availability for the treatment you wish to attend.

2. CANCELLING YOUR ORDER

If you wish to cancel the contract, the following terms apply:

Cancellations more than [3] days of the planned treatment: in the event that you are no longer able to attend the treatment on the day for which it has been booked, you will be offered to attend on the earliest available date. All bookings require a £50 deposit to secure the appointment. If you are unable or refuse to attend on the alternative date offered, there will be no right to a refund of any deposit already paid.
Cancellations within 3 days – If you are unable or refuse to attend on booked date, there will be no right to a refund of any deposit already paid.
To cancel the contract, you must email us at ask@hotaki-training.co.uk or text us on +44 7411 661001. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.

3. OUR SERVICES

Descriptions and illustrations. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
Compliance with specification. Subject to our right to amend the specification, we will supply the services to you in accordance with the specification for the services appearing on our website at the date of your order in all material respects.
Changes to specification. We reserve the right to amend the specification of the services, if required by any Applicable Laws or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such event. The treatment specification is dictated by the objectives and desired outcomes of each of the individual practical courses attended by our delegates, which are designed for learning and for which you have agreed to sign up as a model. Any such specifications may be subject to last minute changes and may not be modified or adjusted to suit your own personal needs or objectives.
Reasonable care and skill. We warrant to you that the services will be provided using reasonable care and skill. All of our training specialists providing the training courses are regulated by governing bodies specific to their profession and qualifications.
Your appointment. You are booking a treatment which is part of a practical training course conducted by our delegates. Each delegate will train at a different speed and this may affect the waiting times for you as a model. We will use all reasonable endeavours to meet any performance dates specified in your order confirmation. In the event that we need to change a date and/or location of your treatment, we will contact you immediately and offer you an alternative date and/or location, as appropriate. If the alternative date and/or location is not suitable for you, you may cancel the order and request a refund. Due to the clinical environment we practice in you are not permitted to bring children to your appointment. We understand you may want to bring someone with you, but we do ask that this be kept to a minimum and they must remain in the waiting area. If you do bring someone along with you please note that they will not be allowed to go into the treatment room with you. Please note that no children are allowed in the clinic.
Before and after photographs. We are required for insurance purposes to take photographs of you and the area subject to the treatment which you are booked to attend. This is only for our administration and compliance purposes.
Your feedback and review appointment. You have the right to provide feedback following your treatment for our records and to help us improve our services. We recommend that you allow approximately two weeks following your treatment, before your skin and the effect of the treatment you have received can settle. If you are concerned about any possible side-effects after your treatment, please contact us by texts or email to discuss this. Where appropriate and if the nature of your concern or complaint requires further assessment, we will endeavour to book a review appointment for you as soon as practicable. Please note that if you have had an anti wrinkle injection treatment with us, any review appointment will be appropriate after a minimum of two weeks after you have received the treatment in line with manufacturers guidelines. All follow up appointments, additional treatments or procedures are subject to additional charges. You will be required to attend one of our training locations for your review appointment which may differ to your original treatment location if this is deemed most appropriate for your care.

4. CHANGES TO OUR SERVICES

Minor changes to products or services. We may make changes to our products or services:

to reflect changes in Applicable Laws; and/or
to implement minor technical adjustments and improvements, for example to address a health and safety issue. These changes will not affect your use of our products and/or services.

More significant changes to our products and/or and these terms. In addition, as we informed you on our website, we may make the following changes due to the nature of being in a training environment we have the right to change products, change or move your appointment if the course no longer requires this treatment or the if the location of the course changes or due to a trainer or course cancellation.

5. YOUR OBLIGATIONS

It is your responsibility to ensure that:
the terms of your order are complete and accurate;
you co-operate with us in all matters relating to your treatment;
you provide us with such information we may reasonably require in order to be able to perform any treatment, and ensure that such information is complete and accurate in all material respects, this includes your accurate and up to date medical history on each of your appointments (if there is more than one). We will not be responsible for any incorrect information provided by you.
you arrive at least 15 minutes prior to the start of your treatment;
You must be over 18 to have any non surgical treatment with Hotaki Training Academy. You may be asked to show proof of identity if a member of our team requires this.
If our ability to perform your treatment is prevented or delayed by any failure by you to fulfil any obligation (Your Default):
we will be entitled to suspend the treatment until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the services, in each case to the extent Your Default prevents or delays performance of the treatment. In certain circumstances Your Default may entitle us to terminate the contract under clause (Our Rights to End the Contract);
we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the treatment; and
it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

6. PROVIDING OUR SERVICES

Commencement of the service. Our service to you is deemed to have been accepted by you and commenced as soon as you have received an email confirmation of your booking.
We are not responsible for delays outside our control. If we have to delay your treatment due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any treatment you have paid for but not received.
Reasons we may suspend or refuse your treatment. There may be occasions when we may have to either suspend or refuse your treatment. This could be due to one or more of the following reasons:

upon assessing your skin and/or your medical details, our training provider raises concerns as to your suitability for the chosen cosmetic treatment, including the risk of any side-effects;
where your expectations and desired objectives in respect of the chosen treatment as a model do not meet with our services offered as part of a particular training course;
If your behaviour towards any member of staff or trainer is deemed unacceptable or inappropriate for a clinical environment;
If you bring an infant/child with you to your appointment;
any technical problems or making minor technical changes;
update our products and/or services to reflect changes in Applicable Laws;
make changes to our products and/or services as requested by you or notified by us to you (see clause 6).

Your rights if we suspend your treatment. Where possible or practicable, we will contact you in advance to tell you we will be suspending your treatment, unless the problem is urgent or an emergency. If we have to refuse your treatment under clause a, then a refund of your deposit will be issued. For other clauses the deposit will be non refundable.

7. PRICE AND PAYMENT

Where to find the price. The price of each treatment will be the price indicated in the Models section of our website. We take all reasonable care to ensure that our prices, as published on the website are correct. However please see clause 3 for what happens if we discover an error in the price.
When you must pay and how you must pay. Prices for individual treatments are available on our website in the Models section. At the time of booking for your treatment a booking deposit of £50 will be required. This will be deducted from the total cost of your treatment. The balance is due on the day you attend your treatment.
Methods of payment. We accept payment with all of the following debit and credit cards (Visa, Mastercard, Maestro, American Express) and cash. We are not able to accept cheque payments.

Any failed or cancelled payments will incur £20 administration charge (inc VAT).

Our right of set-off. You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by Applicable Law).
We can charge interest if you pay late. If you fail to make a payment under the contract by the due date you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a day above the Bank of England’s base rate from time to time, but at 4% a day for any period when that base rate is below 0%.
What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

8. OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. We may end the contract for services at any time by writing to you if:

you fail to attend one or more of your treatments without providing us with at least 3 business days’ notice in writing;
you do not make any payment to us when it is due and you still do not make payment within 1 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, [information relating to your medical history and suitability for a particular treatment]; or
you do anything that is likely or does bring us into disrepute.

You must compensate us if you break the contract. If we end the contract in the situations set out in clause1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

How to tell us about problems. If you have any questions or complaints about the treatment you have received, please contact us within 24 hours of the date of your treatment. You can telephone our customer service team at 01844 390110 or write to us at ask@cosmeticcourses.co.uk or by post to Cosmetic Courses, E3 Regent Park, Summerleys Road, Princes Risborough Buckinghamshire HP27 9LE. Alternatively, please speak to one of our staff in-store.

9. OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.